System: Frequently Asked Questions

1. What do I need to get started with pMDsoft charge capture?
2. I already have a handheld device. Will I be able to use pMDsoft on that device?
3. Do I need to purchase a new computer, or can I use the one I have?
4. Is an Internet connection required?
5. Is your service wireless?
6. Can I use your medical software service if I have a Macintosh?
7. What Internet browser do you recommend for use with the pMDsoft service?

Service: Frequently Asked Questions

1. Can pMDsoft be used by an individual physician as well as a large organization?
2. Is pMDsoft easy to use?
3. How much does it cost?
4. Does pMDsoft interface with my current practice management and medical billing system?
5. How secure is my patient data over the Internet?
6. Does pMDsoft protect the privacy of my patient data?
7. How do I sign up?

System Answers

1. What do I need to get started with pMDsoft charge capture?
To get started, all you need is a handheld device (BlackBerry or Palm) and a computer capable of running an Internet browser (Mozilla Firefox, Internet Explorer, ...).

2. I already have a handheld device. Will I be able to use pMDsoft on that device?
Any BlackBerry device with a four-way trackwheel; including the 8800, 8830, Curve, and Pearl,
or
Any handheld device using the Palm Operating System, version 3.0 or greater, can run pMDsoft. These include:
     > Palm
     > Handspring (i.e. Visor and Treo)
     > Symbol
     > Qualcom
     > TRG
     > IBM
     > Supra
     > Sony (Clie)

3. Do I need to purchase a new computer, or can I use the one I have?
Any computer capable of running an Internet browser and the Palm desktop software may be used. You don't need to have a computer to use our BlackBerry application.

     PC System Requirements:
     > IBM-compatible 486 PC or higher running Windows 95/98/2000/NT/XP/Vista
     > One available serial or USB port
     > 128 MB recommended for Windows XP

     Macintosh System Requirements:
     > Macintosh Power PC running OS 7.5.3 or later
     > One available serial port or USB port
     > 6 MB free disk space

4. Is an Internet connection required?
Yes. The Internet enables the recording and sharing of real-time patient information from anywhere, at any time.

5. Is your service wireless?
Yes. pMDsoft is installed on wireless handheld devices. pMDsoft allows you to update patient records on the go, without the hassle of return visits to the office, wires and phone lines.

6. Can I use your medical software service if I have a Macintosh?
Yes. Our service will work with a Macintosh or a Windows-based PC.

7. What Internet browser do you recommend for use with the pMDsoft service?
pMDsoft supports a variety of web browsers; however, we recommend the most recent versions of Mozilla Firefox.

Service Answers

1. Can pMDsoft be used by an individual physician as well as a large organization?
pMDsoft customers currently include individual physicians, physician practice groups, billing companies, medical networks and hospitals located across the country. pMDsoft's scalable architecture makes it suitable for any size organization.

2. Is pMDsoft easy to use?
pMDsoft's charge capture solution is designed to be simple and easy to use. Its built-in simplicity has eased the rate of adoption among physicians.

3. How much does it cost?
pMDsoft charges physician users a quarterly subscriber fee of $199 per month, which includes: unlimited access to the service, interface to a billing or practice management system, 24/7 telephone support, implementation of upgrades, ongoing training and software licenses for office staff. Physicians also incur a one-time initial set up fee of $349 per user, which covers initial training for physicians and their staff, initial interface setup as well as the uploading of practice-specific data to the pMDsoft system.

4. Does the pMDsoft interface with my current practice management and medical billing system?
Yes. We are capable of integrating with billing systems as well as transcription systems, EMR and other systems through our HL7 interface.

5. How secure is my patient data over the Internet?
All patient data is transferred over a secure socket layer (SSL) connection to the pMDsoft database. In fact, we use the same technology deployed by many online banks. SSL means that the information sent over the Internet is encrypted so that only authorized recipients can access it. We also encrypt the information found on your PDA to prevent hackers or thieves from gaining access to sensitive patient information.

6. Does pMDsoft protect the privacy of my patient data?
All patient data stored with pMDsoft is the property of the customer. pMDsoft does not sell ANY of its patient data to third parties or use this data for its own marketing purposes. pMDsoft is HIPAA ready.

7. How do I sign up?
Contact a pMDsoft Sales Representative at 800-587-4989 or sales06@pmdsoft.com.